Following on from my blog post yesterday where I was concerned with the quality of the Service Industry in the future, I wanted to talk about the flipside.
You see, just because certain businesses are prioritizing profits and technological efficiencies over their customers’ experiences, it does not mean that this has to be our future.
Generally over time customers will stop using products and services which settle for lower quality and sloppy, lazy standards.
Luckily there is a new wave of businesses and industries who are prioritizing quality and offering bespoke products and services.
Long gone is the “one sizes fits all” approach, replaced by ongoing Customer and Stakeholder communications to ensure that personal needs can be catered for within the framework of the business’ services.
Whilst I am not suggesting that business owners need not look at the numbers and the balance sheet, the priority should not be profit maximization.
Finding out what the customer needs, then delivering on your word, and then adding in a little extra magic….. That, for me, is the exciting future of the service industry.
Doggies: Bandido, Mari, Nola, Stella, Quila and Jello
Doggies: Pippi and Mira
Doggies: Lucy, Haraka, Marley, My and Teddy
Doggies: Tex, Prima, Sid, Amazona, Harpo, Arya and Eddie
Doggies: Alice and Timmi
Doggies: Fant, Leo, Memphis, Lucy, Samus and Mio
Doggies: Deano, Shaq, Nansen, Ilex, Hedda and Twist
Have a lovely evening with your doggies and we are back again in the morning for more dogwalking in Oslo nature.
Hilsen
Hulda, Izzy, Kate, Ragnhild, Andreas, Christian and Matt
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